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Environmentally Friendly Temperature Boxes

Bye bye polystyrene boxes…. Hello environmentally friendly, reusable and recyclable temperature controlled boxes!

We are delighted to announce we will only be using environmentally friendly packaging going forward for shipment of raw orders. These boxes have many benefits including :

  • Environmentally friendly
  • Reusable
  • Minimizes damages
  • Returnable

How it works


When placing an order for raw dog food, there is a surcharge of €4.95 applied to your cart for the temperature-controlled box. This is an additional cost to delivery charges.

When we have collected 6 boxes and we have received them back to our depot we can then process a credit or refund,whichever you prefer to your account for these. There will be a credit/refund of €4.00 placed for each box. The surcharge of .95cent is due to Service and Handling fees.

How To Return

  • Flatten each box by gently removing the sellotape from the bottom of the box and collapsing the cardboard and inner foil liner.
  • Ensure the foil liners are included in each box and kept within the cardboard box, not separate.
  • Once you have 6 flattened boxes, place them in a black bag and securely wrap them together to ensure safe transportation.
  • Do not separate the boxes into multiple parcels, as this may result in additional surcharges.
  • The address to send the parcel to is: Fetch Your Pet Needs, Unit 1 O’Moore Street, Mountmellick, Co.Laois, R32 HN44.

Organising Collection

  • Fetch Your Pet Needs will not collect boxes until you have a total of 6.
  • It is recommended to book the collection for a day when you are receiving a new order.
  • You can inform Fetch Your Pet Needs about the boxes to be collected by adding a note at checkout, emailing them at, or calling them at 05786-44518.
  • Provide a minimum of 24 hours' notice for the collection, as it needs to be scheduled with DPD.
  • By cooperating in returning the boxes, you are contributing to environmental sustainability by using reusable packaging.