FAQs
Ordering
Can I cancel my order?
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
Can I place an order by phone?
Can I place an order by phone?
Yes, simply call us on (057) 864 4518 and we will happily take your order over the phone, as well as answering any questions you may have.
Shipping
What countries do you ship to?
What countries do you ship to?
We deliver our frozen/raw goods to Ireland and Northern Ireland.
For everything else, we deliver to the UK and most of Europe. See our Delivery & Returns page to see the full list of countries that we ship to.
How much does delivery cost? How can I avail of free delivery?
How much does delivery cost? How can I avail of free delivery?
Republic of Ireland: €4.95 or Free Delivery on orders over €49.
Northern Ireland: €6.75 or Free Delivery on orders over €49.
United Kingdom: €8.95 or Free Delivery on orders over €80.
Rest of Europe: See our full shipping chart here.
When will my order be dispatched?
When will my order be dispatched?
Typically, orders placed before 12.30 p.m. Monday to Thursday will be dispatched on the same day. DPD aims for next-day delivery.
Orders placed after 12.30pm on Thursday will be processed the following Monday.
Where is my order? / Can I track my order?
Where is my order? / Can I track my order?
DPD will send you a text or an email that will include your order tracking number. Paste your tracking number into the DPD tracking page to find the status of your order.
Need to speak to DPD about your order? Use the DPD Depot Finder to contact your local DPD depot.
Returns and Refunds
How do I return a product?
How do I return a product?
Items must be returned within 14 days of purchase. Items must be returned in the same condition in which they were received, original, resell-able condition, unopened and unused.
Can I send back temperature-controlled boxes for a refund?
Can I send back temperature-controlled boxes for a refund?
Yes. When you have 6 temperature control boxes, we can take them back to reuse them, and offer you a refund! The boxes must be in reusable conditionin order for us to refund you, so please take care of them. Find more information on returning your temperature control boxes here.
General
Does Fetch have a retail location?
Does Fetch have a retail location?
Yes, our address is Unit 1, O'Moore Street, Mountmellick, Co Laois, R32 HN44.
What are your shop opening hours?
What are your shop opening hours?
We are open Monday to Saturday, 11am to 17:30pm
Raw Food
What's the minimum amount of raw food I should order?
What's the minimum amount of raw food I should order?
We recommend ordering at least 5kg of raw food at one time. This helps the food maintain it's temperature during transit.
Still looking for answers?
Let customers speak for us
The ingredients makes sense, and the tub will go a long way. My pup is not on a 100% raw diet, I was looking for a food grade supplement and chose this one.
My pup loves this. It has improved her poo consistency. Have just bought it again.
Bailey took to the Kong Comfort Jumbo Duck like a duck to water. Absolutely loves it. So far all stuffing is still intact. Made well.
I ordered 2 bags of Alpha spirit from Fetch.Unfortunately one of the items was a puppy food which I didn’t order.
They did give me my money back but I had to re pack the item to be collected which was a bit of a pain to be honest.How could they get it so wrong as I only ordered 2 bags !!!
Love this food for our puppy, it's such a shame that it can no longer be shipped to the UK. I will have to try and find an alternative supplier
Have used it for the last 4 dogs I had. All thrived on it.
This is one of my boy’s favourite treats,low fat and with lots of of good nutrients, highly recommended 👍🏻
I was thrilled to receive my purchase so quickly. Information along the way. Will be using Fetch going forward for my pets needs. This supplement has also helped my dogs movement & enjoys it. No need to cover up or hide in his meals.
My own dogs and all the dogs I look after LOVE these! As well as being healthy, they're really easy to use - e.g. sprinkled around the house to keep them entertained, training treats or as a garnish on their food :-)
I was noticing muscle tremors in my elderly whippet, but haven't seen them since I started giving her this. It's completely tasteless, so feeding it is a breeze, I just sprinkle it over her food. Those who feed dry food may need to wet it to make sure it doesn't get left in the bottom of the bowl (another good reason to feed fresh :-) )
Great quality, an excellent supplement, and the dogs love it!
