FAQs
Ordering
Can I cancel my order?
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
Can I place an order by phone?Â
Can I place an order by phone?Â
Yes, simply call us on (057) 864 4518 and we will happily take your order over the phone, as well as answering any questions you may have.
Shipping
What countries do you ship to?
What countries do you ship to?
We deliver our frozen/raw goods to Ireland and Northern Ireland. Â
For everything else, we deliver to the UK and most of Europe. See our Delivery & Returns page to see the full list of countries that we ship to.Â
How much does delivery cost? How can I avail of free delivery?Â
How much does delivery cost? How can I avail of free delivery?Â
Republic of Ireland: €4.95 or Free Delivery on orders over €49.Â
Northern Ireland: €6.75 or Free Delivery on orders over €49.Â
United Kingdom: €8.95 or Free Delivery on orders over €80.Â
Rest of Europe: See our full shipping chart here.Â
When will my order be dispatched?Â
When will my order be dispatched?Â
Typically, orders placed before 12.30 p.m. Monday to Thursday will be dispatched on the same day. DPD aims for next-day delivery.Â
Orders placed after 12.30pm on Thursday will be processed the following Monday.Â
Where is my order? / Can I track my order?Â
Where is my order? / Can I track my order?Â
DPD will send you a text or an email that will include your order tracking number. Paste your tracking number into the DPD tracking page to find the status of your order. Â
Need to speak to DPD about your order? Use the DPD Depot Finder to contact your local DPD depot.Â
Returns and Refunds
How do I return a product?
How do I return a product?
Items must be returned within 14 days of purchase. Items must be returned in the same condition in which they were received, original, resell-able condition, unopened and unused.
Can I send back temperature-controlled boxes for a refund?Â
Can I send back temperature-controlled boxes for a refund?Â
Yes. When you have 6 temperature control boxes, we can take them back to reuse them, and offer you a refund! The boxes must be in reusable conditionin order for us to refund you, so please take care of them. Find more information on returning your temperature control boxes here.
General
Does Fetch have a retail location?
Does Fetch have a retail location?
Yes, our address is Unit 1, O'Moore Street, Mountmellick, Co Laois, R32 HN44.
What are your shop opening hours?Â
What are your shop opening hours?Â
We are open Monday to Saturday, 11am to 17:30pm
Raw Food
What's the minimum amount of raw food I should order?
What's the minimum amount of raw food I should order?
We recommend ordering at least 5kg of raw food at one time. This helps the food maintain it's temperature during transit.
Still looking for answers?
Let customers speak for us
Good broth. I freeze part of the pack. Great to have it.
Great quick crunchy treat which disappears very quickly!
Quick efficient service, easy to order and delivered promptly
Excellent product, it is definitely helping my 13 year old German Shepherd Poppy.
I would definitely recommend this product.
Customer service and are also very helpful.
My puppy Jimmy love his food, enjoy raw bones so much. I highly recommended to everyone very good service. Many to choose and lovely natural treats
my retriever has a sensitive belly and she LOVES these chicken twigs and they don't upset her belly
as always good food and treats for your dogs from Fetch Your Pet, they have never let me down
Highly recommended highly approved by Luna the bowl is clean each day nothing left behind good quality food and good value for money A1 service as always
My two sensitive pooches have been on this food for years now. I wouldn't choose anything else and always recommend to friends.
This pate always goes down well at our house. It slices clean and easy. I use it as a special treat every now and then. I slice it to put on food or cut into cubes to use for training sessions or as bribery for when my dog steals socks, shoes etc.
Nourish Rite Grain Free Light / Senior Dog Food - Trout
