Fetch Your Pet Needs is an online pet store based in County Laois, we deliver throughout Ireland. We do not deliver to the UK or European countries. We use An Post or DPD couriers for all deliveries outside of County Laois.

Delivery Terms

If you place your order before 12:00pm Monday to Thursday, we will aim to have it with you the following day.
In the unlikely event of an item being out of stock we will contact you immediately to inform you and inform you when it will be next available or refund you should you not be happy to wait.
Deliveries will be conducted by a member of staff in County Laois and by An Post or DPD courier Nationwide outside of Laois.
Please ensure you give an appropriate address to ensure a smooth delivery, if you work Monday to Friday it might be best to give your work address to ensure you receive your items on time.
We aim to have all deliveries completed 3-4 days from day of purchase, should there be a delay we will contact you and keep you up to date.
Orders over the value of €49.00 automatically receives Free Delivery throughout Ireland. Orders under €49.00 are subject to a delivery charge of €6.50 .

Raw Food Delivery Terms :

It is the responsibility of the customer to ensure the Shipping Address provided is correct, if you have any specific requirements such as ‘Please leave behind bins’ you need to ensure you enter this information at check out of your order. Although we will place this information on your parcel it is not a guarantee that the driver will be able to do this as some drivers cannot leave the parcel without a signature or without getting confirmation from the customer by phone.

If you are not home when An Post attempt a delivery they will leave a Card in your letterbox to notify you that the item is available for collection in your local Post Office or An Post Depot. It is the customers responsibility to ensure the parcel is collected the same day to ensure the Product does not defrost. We understand this can be difficult if you are working but due to the type of product being purchased there is no other way for this to be done.

We recommend requesting your Delivery to be sent on a day you are off to minimize the possibilities of missing a delivery again you can request a specific delivery day in the ‘Customer Notes’ section at check out or you can email info@fetchyourpetneeds.ie. When your order has shipped you will receive an email stating your order is ‘Complete’ and you can expect to receive your order the following day.

Return Terms

In the unlikely event that you are not happy with your purchase you can return your item
  • The cost of return is at the cost of the customer.
  • The item must be returned within 14 days from date of purchase.
  • You must email fetchpetcare@outlook.com stating your reason for return, we will then contact you to organize the return/replacement of the items.
  • If a product is found to be faulty or defective Fetch Your Pet Needs will cover the cost of the return